Bargaining Unit: Montana Federation of Public Employees (MFPE)
Fair Labor Standards Act Status: Non-Exempt
Work Week: Typically Monday through Friday, 8:00am to 5:00pm

Examples of Essential Work (Illustrative Only)

• Guides customers through the development process, ensuring that the applicant understands the timeline and permitting requirements. Serves as a single point of contact for the customer/applicant to assist in guiding them through the process from beginning to Certificate of Occupancy;
• Determines customer needs, answers questions, and provides relevant information as needed;
• Coordinates the reviewing schedule for applications, including report deadlines, meeting dates and agendas, public notices and newspaper deadlines based upon adopted regulations;
• Acts as a liaison between permit application applicants and representatives, and the City;
• Coordinates information and the participation of other technical staff in the City and is the project liaison between customer/applicant and City regarding requirements of both parties in agreements;
• Interacts with the applicants, property owners, design professionals, and the public providing guidance and assistance regarding application timing, application completion, permitting issues, utility issues, building occupancy, and a variety of other development related topics;
• Explains policies, procedures, and regulations to the public, developers, business organizations, contractors, and design professionals;
• Works closely with the Community Development Technicians, Building Inspectors, Planners, Engineers, and other related city staff to guide applicants through the occupancy process;
• Gathers, assembles, updates, and/or files a variety of information, forms, records, and data using traditional filing systems or databases as necessary;
• Administers and tracks applications utilizing enterprise software;
• Ensures the successful completion of permitting requirements with applicants;
• Establishes and maintains project review timelines and schedules; participates in documenting process improvement, tracking workload indicators, updating procedure manuals and forms.
• Drafts, prepares, and coordinates public notices for development applications.
• Prepares correspondence and memoranda requiring moderate independent judgment in describing regulations, standards, and practices of the City relating to land development;
• Administers, coordinates, and tracks the financial guarantee and release process related to applicants receiving occupancy and completing projects according to approved plans;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
• Responds to citizens' questions and comments in a courteous and timely manner.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Performs other duties consistent with the role and function of this classification.

Minimum Required Qualifications

• Associate’s Degree;
• Considerable (3-5 years) experience in administrative, customer service, or related field;
• Some (1-3 years) experience in planning, building trades, construction or community development environment, or related field; OR
• Any equivalent experience which demonstrates the candidate's knowledge, skills and abilities necessary to perform the work.

 
Required Knowledge, Skills, and Abilities

• Ability to provide outstanding customer service;
• Ability to communicate clearly and effectively both orally and in writing using both technical and non-technical language;
• Ability to establish and maintain effective working relationships with assigned supervisors, other employees, and the general public;   
• Ability to carry out data gathering and research techniques, research codes for clients and related City staff;
• Ability to perform moderate mathematical and other analytical and interpretation tasks;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Some knowledge of or ability to quickly learn current practices and procedures involved in City service delivery;
• Ability to learn department related city ordinances, policies, procedures, and regulations.
• Ability to respond effectively to a wide range of persons and situations, including situations in which individuals may be upset over issue with City activities and policies;
• Ability to exercise independent judgment and discretion;
• Ability to guide projects through to conclusion;
• Knowledge of staff roles and outside agency responsibilities as is relates to the customer;
• Knowledge of modern office procedures, practices, and equipment;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use database management and word processing software;
• Ability to perform basic math and accounting skills;
• Ability to perform data entry and develop spreadsheets;
• Ability to understand and follow oral and/or written policies, procedures, and instructions, and to ask for guidance in interpreting policies when necessary;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines; 
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Ingenuity and inventiveness and the use of the appropriate levels of discretion in the performance of assigned tasks;
• Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.

 
Required Special Qualifications

• Offers for employment are conditional upon a satisfactory response to post conditional offer process;