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Providing development-related services is challenging for local government agencies due to the numbers of different staff disciplines and types of regulations that are involved. Many communities are looking for ways to more fully utilize staff resources and at the same time meet customer service objectives.
Often agencies seek to evolve by simplifying the customer's experience. In this context simplification means that the overall development services system must move from a very opaque (fragmented and unclear) experience to the most transparent experience possible (intuitive and accountable).
This issue of Zoning Practice discusses how to make development services easier for customers to understand and also examines how planning and zoning practitioners can take advantage of expanded skills to become more professionally versatile.
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